LEARN HOW TO DEAL WITH BAD SITUATIONS.
- Sometimes you need to walk away from a client.
- Choose how you deal with caustic people.
Introduction
While the bar to enter the real estate sales profession is relatively low, it is nevertheless a challenging business. Experienced agents complain about the long hours, the lack of respect for the industry, and the many failures and rejections they encounter in their daily practice.
But the greatest challenge brokers may face are toxic transactions—that is, those dealings that –in addition to the complexity of the transaction itself —include participants who are extremely difficult.
Stress as a contributing factor
There’s no question that the sale or purchase of real estate, particularly a home, is stressful. How stressful? Apparently quite nerve-wracking. In 1967, psychiatrists Thomas Holmes and Richard Rahe examined the medical records of over 5,000 medical patients as a way to determine whether stressful events might cause illnesses. Patients were asked to tally a list of 43 life events based on a relative score. A positive correlation of 0.118 was found between their life events and their illnesses. Their results were published as the Holmes and Rahe Stress Scale. Subsequent validation has supported the links between stress and illness, both physical and mental.
Let's explore some situations that could have been handled better, and come away with a new way to handle these challenging situations.
